Industry-leading customer support and care
DarkLight Customer Service
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Cutting out the frustrations of poor support

Customer service for Internet connectivity doesn't exactly have the best reputation. A whole lot of people have nightmare stories about hour-long waits on hold, calls being endlessly cycled through department after department, scripted conversations with people who don't seem to listen at all.

We're dedicated to bringing you a better level of service. Our team's based right in our office in Bradford, and are experts at resolving any issues you have. If you ever need to call us, our team typically pick up in 15 seconds or less, quickly working to get your service back on track.

With our team available during extended business hours, we're always ready to help you when you need it the most. Whether you've got an inquiry or need an issue resolved, you'll be able to reach us at 0345 145 1234, while you'll also be assigned a personal account manager when you sign up with our services.

Award-winning customer service from Exa Networks

DarkLight Customer Service Facts

We're highly dedicated to giving businesses and schools an unmatched level of support at all times, from the Internet services we provide to our excellent prices and the customer care we offer. We've put together some important facts about our service:


• Our team's received two ISPA Awards for customer service, beating out ISPs from around the country.

• We don't use any scripts – we listen to you, and work from there to support you.

• Whether you choose DarkLight or another Exa service, you'll get a free subscription to our SurfProtect content filtering – an industry-leading system.

• While we focus on giving you great support, we think the best customer service is making sure that you don't have to call. That's why DarkLight's designed to give you completely reliable performance at all times.

Find out more about DarkLight Connectivity

We've built DarkLight from the ground up to be the last Internet connection you'll ever need to install. With world-class speeds available at all times, you'll never have to worry about your connection speed again, while our low prices significantly cut down on your costs.

If you're wondering what kind of difference DarkLight can make for your organisation, or want to know more about the features and advantages it offers, don't hesitate to get in touch with our team at 0345 145 1234!